What Is a Customer Value Agreement (CVA)?
At Fabick Cat, we understand that owning heavy equipment is just the beginning—maximizing performance, uptime, and longevity is what truly drives productivity and profitability. That’s where Customer Value Agreements (CVAs) come in.
A CVA is more than just a service plan. It’s a partnership focused on keeping your equipment running better, longer, and at a lower cost. Whether you’re managing a single skid steer loader or an entire fleet, a CVA helps you stay ahead of unexpected downtime and budget surprises.
WHAT IS A CVA?
A Customer Value Agreement is a tailored support package for Cat® equipment owners that includes the parts, services, and digital tools needed to proactively maintain your machines. It’s designed to make owning and maintaining equipment hassle-free and predictable.
CVAs are offered with every new, used, or rebuilt Cat machine and are flexible enough to meet the needs of your operation—no matter the size or industry.
WHY ARE CVAS VALUABLE?
CVAs are designed to take the guesswork out of equipment ownership. Here’s how they add value:
- Increased Uptime: Timely maintenance and diagnostics prevent costly failures.
- Reduced Operating Costs: Planned service minimizes emergency repair expenses.
- Expert Support: Backed by certified Fabick Cat technicians.
- Convenience: Parts, inspections, and data insights—all handled for you.
- Digital Tools: VisionLink® and Cat Inspect enable proactive management and fleet oversight.
WHAT SERVICES ARE INCLUDED IN A CVA?
Depending on the CVA type, you will receive the following services:
- Genuine Cat filters, fluids, and replacement parts
- Preventive maintenance services and machine inspections
- Scheduled Oil Sampling (S•O•S℠)
- VisionLink equipment tracking and diagnostics
- Cat Inspect reports and action plans
- Service history documentation and tracking
- Specialized inspections for high-wear systems like the undercarriage
All services are aligned with your usage patterns, ensuring optimal machine health and performance.
WHAT ARE THE DIFFERENT TYPES OF CVAS?
There are several types of CVAs, each crafted to fit your needs:
- Basic CVA (Parts Only)
- Genuine Cat parts delivered to your door.
- Includes all the filters, fluids, and components needed for preventive maintenance, with clear installation guidance.
- Flexible delivery to match your service intervals.
- Premium CVA
- Genuine Cat parts and labor for scheduled maintenance – performed by certified Fabick Cat technicians.
- Includes condition monitoring, fluid analysis, and inspections.
- Ideal for customers looking to reduce hands-on maintenance and avoid unplanned failures
- Total Maintenance and Repair (TM&R) CVA
- Covers all repairs, maintenance, inspections, and monitoring.
- Predictable cost-per-hour billing.
- Ultimate risk-reduction and hassle-free ownership experience.
- Undercarriage CVA
- Specifically focused on the most expensive and maintenance-intensive system on tracked machines.
- Offers comprehensive support to maximize component life and reduce total cost of ownership.
- Includes inspections, measurements, service history tracking, and predictive wear analysis.
- Helps eliminate premature failures by identifying issues early—minimizing both risk and expense.
- Comes with flexible coverage terms and options that align with your application and terrain.
Undercarriage CVAs are particularly valuable in construction, forestry, and mining applications, where undercarriage wear can dramatically affect performance and cost. By choosing an undercarriage CVA, you get focused protection where it counts most.
WHAT PRICING CAN YOU EXPECT WITH A CVA?
Pricing varies based on:
- Machine model, hours, and operating conditions
- The level of service selected (e.g., basic maintenance vs. full repair coverage)
- Service frequency and part types included
We offer flexible payment options including monthly, quarterly, or hourly-based billing, tailored to your business needs and budget. A Fabick Cat representative will work with you to build a custom plan that maximizes ROI.
WHAT YOU CAN EXPECT WITH FABICK CAT’S SERVICES COMMITMENT
When you sign a CVA with Fabick Cat, you’re not just getting parts and services—you’re getting our Services Commitment. This is our promise to provide ownership experience that minimizes hassle and maximizes productivity.
Here’s what our commitment includes:
- Genuine Cat Parts: Delivered on time, every time, with accurate fit and performance.
- Maintenance Scheduling: Based on machine hours and utilization, we proactively schedule service to minimize downtime.
- Expert Service Execution: Performed by Fabick Cat-certified professionals who know your machine inside and out.
- Timely Communication: Regular check-ins, reminders, and progress updates keep you informed.
- Inspection Reports & Health Summaries: Detailed diagnostics empower you to make informed fleet decisions.
Partnering with Fabick Cat for your CVA also means you get:
- A trusted local dealer with over 100 years of experience
- Unmatched technician knowledge and rapid response capabilities
- Access to the full Caterpillar support ecosystem
- Peace of mind knowing your machine is in the hands of the experts
LET’S MAXIMIZE YOUR INVESTMENT
Whether you’re new to CVAs or looking to optimize your fleet’s service plan, our Equipment Management Team is here to help! For questions or to learn more, contact us today at emservices@fabickcat.com.