Customer Value Agreements

Time Is Money. We Protect Both.

Next-day parts. Two-day repair. Less downtime, more uptime — guaranteed. With a Cat^® Customer Value Agreement (CVA) from Fabick Cat, you get a Services Commitment engineered to keep time on your side.

Downtime stops everything — your crew, your progress, your profitability. The Cat Services Commitment, included exclusively with a Fabick Cat CVA, provides the fastest, most reliable service guarantees in the industry. These guarantees combine national Cat strength with local Fabick Cat responsiveness — backed by a deep technician bench, broad field service fleet, and high-volume parts inventory across our territory.

Next-Day Parts Availability

Next-day parts or when you say on maintenance, wear, and repair parts

Two-Day Repair Turnaround

Two-day repair turnaround or when you say on common repairs

Up to $1,000 in Cat Credits

You’ll receive Cat Credits up to $1,000 if commitments aren’t met

Real-Time Communication

Real-time repair status enabled by Cat Interact & VisionLink

Time Is Money — Every Minute Matters

Next-Day Parts. Two-Day Repair.

Customer Testimonial

Used Cat Equipment

Easy Ownership

Next-Day Parts – Without the Guesswork

Every Fabick CVA guarantees next-day availability for maintenance, wear, and repair parts. If parts miss the next business day or your requested delivery date, you receive Cat Credits up to $1,000.

Fabick Cat Delivers This:

Fabick Cat’s multi-branch inventory network, data-driven stocking, and distribution channels keep your operation supplied without delay.

Two-Day Repair — For Common Repairs with Labor CVA

CVA customers with labor included receive guaranteed two-day completion for common repairs. If Fabick Cat cannot complete the repair within the promised timeframe, you receive up to $1,000 in Cat Credits.

Why Fabick Can Stand Behind This:

Decades of expertise, large technician teams, multiple full-service shops, and one of the region’s largest field service fleets ensure timely, dependable repair execution.

Accountability You Can Count On

This Commitment introduces a new level of transparency: clear timelines, predictable expectations, and guaranteed recourse if delays happen. This is uptime with accountability built in.

It’s all about getting you back to work.

CVA + Services Commitment = A Smarter Way to Own Your Equipment

Our Customer Value Agreement provides everything your fleet needs to stay productive, predictable, and protected — from maintenance kits to digital equipment insights. Fabick Cat has supported customers for over 100 years so we know it’s important to have choices to ensure you have the right level of support. Choose the level of service that’s right for your operation. From parts-only coverage to comprehensive maintenance and repair, we have a CVA solution that fits your needs.

Download Details

CVA TYPE
INCLUSIONS	Basic	Premium	TM&R
INCLUSIONS	Parts Only	Parts + Labor	Parts + Labor
Filters
SOS
Condition Monitoring
VisionLink
Parts Availability Guarantee (Next Day Parts)
Service Response Guarantee (2-Day Repair)
Fluids
Labor
Travel & Mileage
Inspections
Maintenance Parts
Repair Parts
Major Components
Cost Guarantee
Wear Components			Optional
Rebuilds			Optional
Billing Options	Pay As You Go	Pay As You Go
	Pay Up Front	Pay Up Front	Pay Up Front
		Hourly	Hourly
		Monthly	Monthly
		Quarterly	Quarterly

Online

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Phone

Our Customer Support Team is standing by to answer any questions you might have about the Fabick Cat CVA and our commitment to you. Talk to a Service Expert now 844-322-7425

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In Person

With over 35 locations to serve you – we’re here to answer any questions you may have.

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Cat Interact

Stay informed with live updates through Cat Interact.

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Condition Monitoring

Turn machine data into action that prevents downtime.

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Fluid Analysis Services

Spot hidden issues early with advanced fluid testing.

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VisionLink

Monitor machine health, track performance, and manage utilization from a single dashboard.

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Parts.cat.com

Order genuine Cat^® parts online 24/7, check availability, and see pricing in real time.

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Cat Central app

Manage equipment, place parts orders, access support, and track maintenance from your phone.

Learn More

At Fabick Cat, we know your time and equipment are valuable. That’s why we offer a suite of powerful digital platforms designed to help you manage your fleet, order parts, access support materials, and stay ahead of maintenance schedules—anytime, anywhere.

If you haven’t had a chance to explore all the tools available to you or just want to make sure you’re getting the most out of them, our monthly webinars are for you!

Customer Value Agreements

Time Is Money. We Protect Both.

The Cat^® Services Commitment — Now Built Into Every Fabick Cat Customer Value Agreement

Next-Day Parts Availability

Two-Day Repair Turnaround

Up to $1,000 in Cat Credits

Real-Time Communication

See our Services Commitment in Action

Next-Day Parts – Without the Guesswork

Fabick Cat Delivers This:

Two-Day Repair — For Common Repairs with Labor CVA

Why Fabick Can Stand Behind This:

Accountability You Can Count On

It’s all about getting you back to work.

CVA + Services Commitment = A Smarter Way to Own Your Equipment

CVA TYPE

INCLUSIONS

Want to Learn More?

Online

Phone

In Person

Get to Know Your Digital Toolbox

Cat Interact

Condition Monitoring

Fluid Analysis Services

VisionLink

Parts.cat.com

Cat Central app

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Commitments

Time Is Money. We Protect Both.

Next-Day Parts Availability

Two-Day Repair Turnaround

Up to $1,000 in Cat Credits

Real-Time Communication

See our Services Commitment in Action

Next-Day Parts – Without the Guesswork

Fabick Cat Delivers This:

Two-Day Repair — For Common Repairs with Labor CVA

Why Fabick Can Stand Behind This:

Accountability You Can Count On

It’s all about getting you back to work.

CVA + Services Commitment = A Smarter Way to Own Your Equipment

CVA TYPE

INCLUSIONS

Online

Phone

In Person

Get to Know Your Digital Toolbox

Cat Interact

Condition Monitoring

Fluid Analysis Services

VisionLink

Parts.cat.com

Cat Central app