At Fabick Cat, we communicate with customers and potential customers for various reasons, including to provide price quotes, schedule service, assist with account creation, and to deliver notifications relevant to the products and services we offer. These communications fall into two main categories: informational and marketing. Informational communications encompass essential updates and notifications directly related to your account, equipment, or services, or responses to specific requests from you. Marketing communications, on the other hand, are focused on bringing you information about new products, special offers, and opportunities that we believe could be beneficial for you.
Fabick Cat utilizes a range of communication methods, including calls and SMS text messages, some of which may be sent using an automatic telephone dialing system or an artificial or prerecorded voice. By providing us with your telephone number and affirmatively selecting or checking the appropriate opt-in box in connection with your account or our services, you are explicitly consenting to receive all forms of communications as described in this policy. This includes both informational and marketing communications from Fabick Cat, as well as any party authorized to act on behalf of Fabick Cat. If you provide a wireless number, you affirm that you are the subscriber or a regular user of that number with the authority to consent to communications. Further, you agree to notify us any time a landline or wireless telephone number you have provided to us changes.
You will only receive communications from Fabick Cat, including promotional and marketing messages, if you have opted in for such communications or have consented to receive informational updates. We typically send on average no more than three promotional or marketing communications per week, but you may also receive additional informational alerts, the frequency of which depends on the specific circumstances of your account and our services. These alerts aim to provide you with timely and relevant information regarding your account status, your equipment, any service appointments, and other important service-related notifications. Please be aware that standard text message and data rates may apply as per your individual wireless carrier’s rate plan, and we encourage you to review your carrier’s terms for details. Fabick Cat and its affiliates are not responsible for any charges incurred by you or anyone else with access to your device or number due to your consent to this policy.
You acknowledge and understand that you are not required to provide this consent as a condition of purchasing goods or services from Fabick Cat or creating an account on our website. Your decision to opt in is completely voluntary and independent of your engagement with our services or purchase of our products. You may also revoke or modify your consent at any time. Please be aware that opting out of certain communications, especially informational updates, may impact your ability to fully utilize some of our services. Here’s how you can manage your communication preferences with Fabick Cat:
- Opt-Out of All Communications.
- By Phone: Call us at 636.680.1309 to completely revoke your consent to receive all communications. If you decide to opt out, it is important to specify your preferences: whether you wish to discontinue all communications, which includes informational updates that might enhance your experience with our website or services, or if you prefer to opt out of marketing communications only. The customer representative you speak with may ask you to clarify which categories of communications you no longer wish to receive. If you do not specify, you will be automatically opted out of both informational and marketing communications.
- By SMS Text Message: Text “STOP” to 636.551.0492 to stop receiving all communications from us. We will respond with an SMS message confirming that you have been unsubscribed. After this, you will no longer receive telephonic communications from us. It is important to understand that this will remove you from both informational and marketing communications. If you prefer to stop only specific types of messages, please refer to the instructions provided below for more targeted opt-out options.
- Opt-Out of Certain Communications Only.
- If you wish to discontinue receiving marketing texts but still want to receive informational texts, you can call us at 636.680.1309 or email us at contact@fabickcat.com to specify your preference.
- Re-Enrollment and Assistance Options.
- If you wish to resume receiving some or all communications from Fabick Cat, you can re-enroll by following the initial opt-in process again.
- If you need help with broader communication preferences, our customer support team is available to help you manage your preferences for all types of communications from Fabick Cat.
To take advantage of certain of our services or functionalities on our website, you may be required to create an account with Caterpillar, Inc. or another third party. During this process, you may opt in to receive communications from these third parties. It is crucial to understand that your accounts with third parties, and any communications you consent to receive from them, are governed by their own terms and conditions, distinct from those of Fabick Cat.
Please be aware that Fabick Cat’s opt-out process is designed to manage communications from Fabick Cat only. This means that opting out of communications from Fabick Cat does not automatically opt you out of communications from third parties to which you separately provided consent. To change your communication preferences with these third parties, you will need to follow the opt-out procedures specified in their terms and conditions.
For assistance or questions related to this consent, text “HELP” to 636.551.0492 or call us at 636.680.1309.