The Keys to Outstanding Customer Service

March 19, 2015

Guys

Customer Services That Keeps Your Business Profitable

In today’s economy, no one succeeds in a vacuum. To stay productive and profitable, you rely on fruitful collaborations with other businesses that share your ideals. For almost 100 years, Fabick CAT has been an important partner to clients in the construction, landscaping, mining and other sectors. Here are just a few of the ways we’re raising the bar for compact equipment, power generator and heater rentals in the St. Louis area and beyond:

  • 24-hour availability — When something goes wrong with a key asset, immediate intervention is essential to maintaining profitability. Whether you’re buying or renting, Fabick CAT backs up our products with around-the-clock repairs by a team of factory-trained technicians. Our repair fleet can be dispatched to job sites throughout Missouri and southwest Illinois. Mobile vans are equipped with powerful diagnostic capabilities to quickly get to the root of the problem.
  • Service and maintenance expertise — Truly excellent service doesn’t just respond quickly. It responds smartly. At Fabick CAT, we recognize that repair decisions are based on a number of factors — we know that what’s best for your business is not always the most comprehensive or thorough solution. That’s why our technicians specialize in finding creative answers to your problems. For example, if a backordered part is delaying a repair, we’ll attempt to come up with a workaround or temporary solution that gets you back up and running quicker.
  • An expansive rental inventory — It’s not only our service department that’s trained to respond in emergencies. When disaster strikes, you can count on Fabick CAT for the resources you need to recover. We rent emergency heaters, generators and associated equipment to fire departments, FEMA teams and other first responders. In fact, in 2012, Caterpillar received a special citation for “unprecedented support during the Hurricane Sandy relief efforts” from the federal Defense Logistics Agency.
  • A history of community service — From helping businesses operate smarter and more profitably, to helping emergency responders clean up catastrophic storm damage, Fabick CAT is committed to making a positive impact in our community. You’ll see this commitment in everything we do, from sales and service to rentals and education.

A Local Leader Since 1917

It’s increasingly rare for businesses to retain their core values for as long as we have. The world was a different place in 1917, when John Fabick Sr. founded the company that still bears his name. While the world will continue to change in the years to come, we will respond to these changes without compromising our commitment to our clients and our community.

To find out more about what Fabick CAT can do for you, visit a location near you today.


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