Customer Support Agreements

customer support agreements

Put Fabick Cat to Work for You!

Customer Support Agreements (CSA’s) are tailored to fit your business needs and can range from simple Preventive Maintenance Kits to sophisticated Total Cost Performance Guarantees. No matter which option you choose, you can be assured that Fabick Cat will provide you with careful planning and ongoing attention that will help you maximize productivity and minimize costs.

Regardless of machine size, age or its application you need to make sure that it works efficiently and has the lowest operating cost possible. That’s why our Customer Support Agreements are available for your existing fleet and used equipment, including Caterpillar and all other major brands. Even Certified or dealer rebuild machines can be covered.

CSA’s and Programs:

Preventive Maintenance (PM) Agreement

Preventive maintenance is one of the most effective ways to keep operating costs under control. But equipment maintenance is just one of your responsibilities—and if not managed effectively, it can keep you away from other business functions. We can create an agreement that places responsibility for preventive maintenance with our experienced technicians. In our shop or on your job site, all services are performed to factory specifications.
◦Highly trained technicians inspect and maintain your equipment.
◦Written reports and analysis provide additional indicators that should be addressed to prevent costly repairs.
◦S•O•S Fluid Analysis maximizes equipment life by identifying potential concerns and abnormal wear.

Total Maintenance and Repair (TM&R) Agreements

Depending on your existing resources, a Total Maintenance and Repair Agreement may be your best option for maximum productivity and cost savings. We can provide all maintenance and repair for a pre-set price, for a specified period of time. Repair management and planned component replacement are important elements of this option.

A TM&R Agreement can ensure that you achieve the longest possible equipment life at the lowest possible cost per hour of operation.

Customized Agreements

A wide variety of options are available to ensure you receive the right CSA for your business needs. Here are just a few of the many choices: Available Services Preventive Maintenance: Kits, filter & fluid changes, grease, lube S·O·Ssm Fluid Analysis Equipment Inspections (Visual & Technical) Operator Training Consulting Work Performed On-site or in our Service Facilities Minor Equipment Repairs Rental/Lease Options to ensure Full Availability Benefits of Coverage Parts Availability Expedited Service Turnaround Time 100% Genuine Cat Parts Expert Technicians – Service & Consulting Flexible Financing/Payment Options Fixed Prices We’ll handle all of the paperwork!

Equipment Inspections Programs

Our trained technicians provide complete inspection programs using years of experience and the most advanced diagnostic tools. Inspections are performed at factory-recommended intervals, and written reports are provided to let you know what’s going on with your equipment and help you make more informed equipment management decisions.

Major Component Service Programs

Choose a specific machine system—engine, hydraulics, drive train, transmission or undercarriage, for example—and focus expert attention on the repair and maintenance of these components. This expertise supplements your current resources and strengthens your overall maintenance and repair program.


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