COVID-19 STATEMENTMarch 19, 2020
Valued Customers & Community,
As an organization, our top priority continues to be the safety of our customers and employees. As we deal with COVID-19 (Coronavirus) we continue to monitor the rapidly changing environment. Due to the nature of our business and our customers’ evolving needs, we remain ready and able to serve even during this unprecedented time.
While our Fabick Cat locations are operating at normal business hours for Sales, Rental, Parts & Service, we have implemented best practices to help minimize COVID-19 risks. We are working to maintain a clean and healthy environment for our customers and employees and have all locations following the CDC guidelines for employers. We also encourage our customers to be mindful of their own health and wellness.
In alignment with the CDC guidelines, we are doing our part to practice social distancing. For customers who prefer to avoid visiting a Fabick Cat location in person, we have a few helpful resources to keep your operations running successfully:
- ORDER PARTS ONLINE – Access your 24/7 online parts ordering option at Parts.Cat.Com. For assistance with online account set up please call the Equipment Management Solutions Team at 636-680-1384 or email EMServices@fabickcat.com.
- FOR URGENT REPAIRS – Call your local Fabick Cat location to schedule a field service technician.
- TO PURCHASE EQUIPMENT – Contact your Sales Representative today or reach out by phone 844-322-7425, email email@example.com or fill out a quick Contact Us form.
- FOR EQUIPMENT RENTALS – Critical power customers needing emergency power rentals can call our 24/7 line at 800-845-9180. Any non-power related machine rentals can be requested by phone 1-800-RENT-CAT, email firstname.lastname@example.org or by filling out a quick Contact Us form. Keep in mind, Fabick Rents offers drop off and pick up service!
- FOR ADDITIONAL CATERPILLAR SUPPORT – Whether your business has shifted, increased, or stopped, Caterpillar knows you’re still working hard to take care of everyone around you. See how Caterpillar can help.
SPECIAL PARTS OFFER TO BETTER SERVE YOU
Ordering parts online through Parts.Cat.Com is a convenient way to get the parts you need, fast. As always, you can call your local Fabick Cat Parts Department to order over the phone. With your continued success and safety in mind, all Fabick Cat parts orders placed online or over the phone will now have two FREE* pick-up options available (*now through May 31st, 2020):
- *Free Delivery to any Fabick Cat Parts Drop Box Location
Simply click the link here Fabick Cat Drop Box Locations and filter our locations map by “Drop Box” to find an option near you.
- *Free Curbside Pickup
Contact your local Fabick Cat Parts Department for more information.
The hope is to minimize disruption for our customers with these helpful resources in place. We look forward to continuing to serving our valued customers and communities. As with any rapidly changing situation, we will work to closely monitor and post updates on FabickCat.Com and our social media platforms.
The Fabick Cat Family